HelpCentre

IMPORTANT UPDATE: Required for nextRING (iOS users)

Our app has received an important upgrade - "Nextring" has become "My Nextring"!

New & better:

  • New "My Nextring" app 
  • More overview & insights into your data  
  • Improved sports mode with optimised GPS tracking  
  • Even more stable connection  

To ensure that everything continues to function smoothly, please send us a brief update.

 Update APP now &
Perform ring update! 

Check whether your app version is up to date (at least version 1.0.26).
Also check whether a ring update is necessary (at least version V0.7.2.8). 

Promise - it's quick:

  1. Update app 
    Check in the app store, top right under your profile, whether an update of the My Nextring App is available. 
  2. Open new app  
    Open the My Nextring app.   
    Tap on the "About" tab in the navigation bar at the bottom - you are now in the profile area.  
  3. Start ring update 
    At the top right of the ring symbol appears in red: 
     "New software version found"  
    Tap on it and start the update. 
    The Bluetooth connection may be briefly interrupted during the update - this is normal. 
  4. Important: Decouple the ring 
    After a successful update, tap "Unpair" in the top right-hand corner.  
    A short message "Successfully decoupled" appears. 
  5. Recouple ring 
    Then tap on "Pair" and reconnect the ring.  


 Done! 

Your ring is now up to date.


Thank you for your trust & welcome to the new world of My Nextring! 

If you have any questions, please contact our support team at support@mynextring.com gladly at your disposal.

Your MyNextring team

Link to the MYnextRING app (iOS)